Frequency Asked Questions
How long does shipping take?
All orders are shipped within 48 hours. Then, orders can take anywhere from 5-11 days to arrive at your door. Please refer to the shipping options available in your country at checkout.
Will it be compatible with my device?
Bandou is compatible with all bluetooth enabled devices! Which means Android, iPhones, Ipad, Fire Tablet, and more!
Is it washable?
Absolutely, simply remove the electronic components inside and wash it in your washing machine on cold!
How do I charge it and how long does it last?
There is a USB plug within the bluetooth module that can easily be charged with any micro-USB cable. The charge lasts 13 hours of fun!
Is it loud enough to be heard on the plane?
While the volume is limited for safety, the sound can be heard clearly amidst the plane noise due to the fact the speakers are flat and very close to the ear, preventing noise from the outside.
What material is it made of?
The band is made from a stretchy, comfortable fleece.
Will my child be hot?
It can happen in very hot, sunny days. However, it was made breathable to still be comfortable when it's hot outside and prevent sweating!
How do I make sure it will fit his/her head?
Bandou fits all head sizes and remains comfortable. Furthermore, IF it doesn't fit, you can easily request a refund within 60 days.
My kid refuses to wear anything on their head, what if they don’t like it
We understand how it might be sometimes… and that is why we offer free returns for 60 days (yay!). So if they refuse to wear it, you can return it at no cost. However, we’ve had very few returns as Bandou is unlike any other headphones on the market, they’re specifically made to be comfortable and fun to wear. Try it, we’re sure they’ll love it!